Job Description
Join our dynamic team at Apex Solutions Group and kickstart your career with an exceptional opportunity! We're urgently seeking a dedicated Full-Time Customer Service Specialist in Charlotte, NC, offering a $2,500 sign-on bonus for qualified candidates. This role is perfect for local talent seeking stability, growth, and competitive compensation in North Carolina's thriving business landscape.
As a key member of our customer experience team, you'll drive satisfaction through personalized support while enjoying comprehensive benefits, career advancement opportunities, and a collaborative work environment. Apply today and become part of our mission to deliver exceptional service across North Carolina!
Responsibilities
- Deliver outstanding customer support via phone, email, and chat channels
- Resolve inquiries efficiently with a 95% first-contact resolution rate
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer issues
- Identify process improvement opportunities to enhance service quality
- Meet/exceed monthly performance metrics including CSAT and NPS targets
- Participate in ongoing training to maintain product knowledge expertise
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years in customer service or related support role
- Proficient with CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with strong problem-solving abilities
- Ability to work flexible schedules including evenings/weekends as needed
- Valid North Carolina driver's license (for occasional client meetings)
- Passionate about serving North Carolina communities with empathy