Job Description
Join MetroConnect Solutions, Minneapolis' fastest-growing customer experience innovator, and lead our dynamic support team! We're hiring passionate professionals who thrive in fast-paced environments and want to make an immediate impact. Enjoy competitive benefits, flexible scheduling, and career advancement opportunities in our downtown hub. Start tomorrow with our streamlined onboarding process!
Responsibilities
- Manage daily customer support operations and team performance metrics
- Resolve escalated customer inquiries with empathy and efficiency
- Train and mentor new team members on company protocols
- Analyze customer feedback to improve service quality
- Collaborate with product teams to address recurring issues
- Maintain detailed documentation of customer interactions
- Implement innovative solutions to enhance customer satisfaction
Qualifications
- 3+ years in customer service or team leadership roles
- Proven experience with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in high-pressure situations
- Associate degree or equivalent experience required
- Proficiency in Microsoft Office Suite
- Valid driver's license for occasional client visits
- Availability to work flexible shifts including weekends