Job Description
Are you looking to kickstart your career in the dynamic world of Information Technology? Apex Digital Solutions is urgently hiring Entry Level Technical Support Specialists in San Francisco, CA. We are a fast-growing tech firm dedicated to delivering top-tier digital solutions. We are looking for motivated individuals with a passion for technology and customer service to join our growing team.
We offer a competitive salary, comprehensive health benefits, and a clear pathway for career advancement. No prior experience is necessary—just bring your enthusiasm and a willingness to learn!
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat to resolve hardware and software issues.
- Diagnose and troubleshoot basic network connectivity and device performance problems.
- Maintain accurate and detailed records of all technical support tickets and customer interactions.
- Collaborate with senior IT staff to escalate complex issues and learn new technologies.
- Assist in the installation, configuration, and maintenance of company hardware and software.
- Conduct user training sessions to help clients maximize the use of our products.
Qualifications
- High school diploma or equivalent (Bachelor's degree in Computer Science or related field is a plus).
- Basic understanding of computer hardware and operating systems (Windows/Mac).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Willingness to obtain relevant IT certifications (we provide training).