Job Description
Are you looking for an exciting career in technology? Apex Digital Solutions is urgently hiring Entry Level Technical Support Specialists in Milwaukee, WI. We are committed to finding top talent and providing the training you need to succeed.
Join a dynamic team where your growth matters. We offer a competitive benefits package, including health insurance, paid time off, and a clear pathway for career advancement. If you have a passion for helping others and a desire to work in a fast-paced tech environment, we want you on our team.
Why Join Us?
- Comprehensive training program for new hires.
- Modern office environment with a collaborative culture.
- Opportunities for overtime and performance bonuses.
Responsibilities
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot and resolve basic hardware and software issues.
- Document customer interactions and technical solutions in the CRM system.
- Collaborate with senior technicians to resolve escalated tickets.
- Stay up-to-date with product knowledge and service updates.
Qualifications
- High school diploma or equivalent required (Bachelor's degree preferred).
- Basic computer literacy (Windows and Mac operating systems).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Eagerness to learn new technologies and solve problems.