Job Description
Are you looking to launch a rewarding career in the technology sector?
We are urgently hiring Entry Level Technical Support Specialists in Albuquerque, NM. We are looking for driven individuals who are ready to start tomorrow and build a long-term future with a leading tech firm. No prior experience is necessary; we offer comprehensive paid training and a clear roadmap for career advancement.
Why You Should Apply:
- Immediate Start Dates: Begin your journey as early as tomorrow.
- Competitive Compensation: Earn $18.00 to $22.00 per hour.
- Full Benefits Package: Medical, dental, and vision insurance from day one.
- Professional Development: Continuous learning opportunities and internal promotions.
Responsibilities
- Provide first-level technical support and troubleshooting via phone, email, and chat.
- Diagnose and resolve common hardware and software issues for clients.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Collaborate with senior technicians to escalate and resolve complex technical inquiries.
- Maintain a high level of professionalism and customer satisfaction at all times.
- Assist in the quality assurance process for support scripts and documentation.
- Participate in team meetings and training sessions to stay updated on product knowledge.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong written and verbal communication skills with a focus on customer service.
- Ability to work full-time, including weekends and holidays.
- Reliable internet connection and a quiet workspace for remote or hybrid support.
- Aptitude for learning new software and technical concepts quickly.
- Must be legally authorized to work in the United States.