Job Description
We are urgently hiring for an Entry Level Technical Support Specialist to join our dynamic team. Whether you are based in Jacksonville, FL or looking for remote opportunities across the United States (including Illinois), we want to hear from you.
This is a fantastic opportunity for career changers and recent graduates. We provide comprehensive training and mentorship, allowing you to start your career in IT with no prior experience required. You will be the face of our company, helping clients resolve technical issues and ensuring a seamless user experience.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Troubleshoot basic technical issues and provide step-by-step solutions to clients.
- Document all customer interactions and issue resolutions in our CRM system.
- Collaborate with senior team members to escalate and resolve complex technical problems.
- Stay up-to-date with our software products to provide accurate technical advice.
Qualifications
- High school diploma or equivalent (Bachelor's degree is a plus).
- Strong desire to learn and grow within a technology-driven environment.
- Excellent written and verbal communication skills.
- Ability to work flexible hours, including evenings and weekends if required.
- Basic computer proficiency and familiarity with web browsers.