Job Description
Are you ready to kickstart your career in the technology sector? Apex Digital Solutions is currently seeking enthusiastic, entry-level professionals to join our dynamic support team in Wichita, KS. We offer comprehensive training and a clear path for advancement. Don't miss this opportunity to start working tomorrow.
We are looking for individuals with a passion for problem-solving and a desire to learn. As an Entry Level Technical Support Specialist, you will be the first point of contact for our clients, ensuring they receive the highest level of service and technical assistance.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues via phone and email.
- Diagnose and resolve complex technical problems while maintaining high customer satisfaction scores.
- Maintain accurate and detailed records of all technical issues and resolutions in the ticketing system.
- Assist in the deployment of new hardware, software, and operating system updates.
- Communicate technical information to non-technical users in a clear, professional, and patient manner.
- Collaborate with senior IT staff to identify trends and improve overall system performance.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field is a plus.
- Basic understanding of computer operating systems (Windows, macOS) and network connectivity.
- Strong communication skills and a customer-first attitude.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to learn new technologies and complete mandatory training programs.
- Valid driver's license and reliable transportation may be required for site visits.