Job Description
Join our dynamic team at Innovate Solutions Group! We're urgently hiring entry-level professionals in Tampa, FL with a competitive salary and an impressive $7,500 sign-on bonus. This is your golden ticket to launch your career in technology with hands-on training, mentorship, and rapid growth opportunities. No experience required—just ambition and eagerness to learn!
Responsibilities
- Provide Tier 1 technical support to clients via phone, email, and chat
- Troubleshoot hardware/software issues and document resolutions
- Collaborate with senior engineers on complex technical escalations
- Participate in 8-week onboarding certification program
- Maintain accurate ticket records in ServiceNow system
- Contribute to knowledge base documentation
- Support cross-functional projects for enterprise clients
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS/Linux operating systems
- Strong problem-solving and communication skills
- Ability to work flexible shifts (including weekends)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Microsoft Office Suite
- Valid driver's license and reliable transportation