Job Description
Join Innovate Solutions Group's Atlanta team as an Entry-Level Tech Support Specialist! We're urgently hiring passionate individuals ready to kickstart their careers in Georgia's thriving tech scene. This hands-on role offers comprehensive training and direct mentorship from industry experts. Work in a collaborative environment supporting cutting-edge solutions for Fortune 500 clients. Perfect for recent graduates or career changers eager to grow in IT operations, customer service excellence, and technical troubleshooting.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Diagnose and resolve network connectivity problems, system crashes, and application errors
- Create detailed documentation of troubleshooting procedures and solutions
- Collaborate with senior engineers on complex system outages and escalations
- Conduct end-user training on new technology implementations
- Monitor system performance and report potential security vulnerabilities
- Participate in IT asset inventory and maintenance schedules
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk)
- Strong problem-solving abilities with analytical thinking
- Exceptional communication skills and customer service aptitude
- Ability to work flexible hours including occasional on-call rotations
- CompTIA A+ or similar certification preferred (not required)