Job Description
We are urgent hiring for a dedicated Weekend Shift IT Support Specialist to join our dynamic team in San Diego, CA. If you are looking for a position where you can start tomorrow and make an immediate impact, this is your opportunity.
As a key member of our technical team, you will provide critical support to our clients during peak weekend hours. We value reliability, technical proficiency, and a customer-first attitude. Apply today to secure your spot!
Why Join Us?
- Immediate Start: Onboarding begins as soon as you are hired.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Flexible Schedule: Enjoy the benefits of a weekend-only schedule with no work during weekdays.
Responsibilities
- Troubleshoot & Resolve: Provide technical assistance to end-users via phone, email, and remote access for hardware, software, and network issues.
- Ticket Management: Log, track, and manage IT service tickets (Jira/ServiceNow) with a focus on high closure rates and quick resolution times.
- System Maintenance: Assist in the installation, configuration, and maintenance of desktop environments, printers, and peripherals.
- Security Compliance: Enforce IT security protocols and ensure all workstations are compliant with company policies.
- Remote Support: Utilize remote desktop tools to assist employees working from home or in satellite offices.
Qualifications
- Availability: Must be available to work weekends (Saturday and Sunday) with a consistent shift schedule.
- Experience: Minimum of 1-2 years of experience in IT support, help desk, or customer service.
- Technical Skills: Proficiency in Windows and Mac OS, basic networking concepts (TCP/IP, DNS), and troubleshooting hardware/software conflicts.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Education: High school diploma or GED required; Associate degree in IT or related field is a plus.