Job Description
Join our dynamic team as an Entry-Level Tech Support Specialist at NexusTech Solutions! We're urgently hiring passionate individuals in New York City to provide exceptional technical support to our clients. This is your gateway to a rewarding career in IT with comprehensive training and rapid growth opportunities. Our collaborative environment fosters innovation and professional development, making it the perfect launchpad for your tech career.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Provide remote and on-site technical support via phone, email, and chat
- Document troubleshooting steps and maintain detailed ticket logs
- Collaborate with senior engineers on complex system integrations
- Conduct user training sessions on new technologies
- Monitor system performance and proactively address potential issues
- Adhere to IT security protocols and compliance standards
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent verbal and written communication skills
- Ability to work flexible hours including occasional weekends
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional client visits