Job Description
We are seeking ambitious individuals to join our dynamic team as Entry Level Technical Support Representatives. This is an excellent opportunity to launch your career in the technology sector with no prior experience required. We provide comprehensive training and a clear path for professional growth.
In this role, you will be the first point of contact for our clients, resolving technical inquiries and ensuring customer satisfaction. We are looking for self-motivated individuals who are eager to learn and excel in a fast-paced environment.
Why Join Us?
- Direct Hire Position: No temp agencies, just a permanent career path.
- Competitive Pay: Starting at $18.00/hr with performance bonuses.
- Comprehensive Training: Paid training program to get you certified.
- Career Growth: Clear advancement opportunities within the company.
Responsibilities
- Client Communication: Interact with clients via phone and email to resolve technical issues efficiently.
- Technical Troubleshooting: Analyze and diagnose basic hardware and software problems using provided tools.
- Documentation: Maintain accurate and up-to-date customer records in our CRM system.
- Process Adherence: Follow standard operating procedures (SOPs) to ensure quality service delivery.
- Team Collaboration: Work closely with senior team members to share knowledge and improve support processes.
Qualifications
- Education: High School Diploma or GED required.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Computer Skills: Basic proficiency with Microsoft Office Suite and web browsers.
- Attitude: Strong desire to learn new technologies and a customer-first mindset.
- Reliability: Ability to work full-time, including some weekends and holidays if required.