Job Description
We are seeking motivated Entry Level Professionals to join our award-winning team in Austin, TX. If you are looking for a career in technology with rapid growth potential, this is the opportunity for you. We offer comprehensive training and a supportive environment for recent graduates and career changers.
In this role, you will work directly with clients to solve complex technical challenges, ensuring seamless service delivery. Join a company that values innovation, integrity, and employee development.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Diagnose and resolve software and hardware issues in a timely manner.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the development team to identify and report software bugs.
- Conduct quality assurance checks on new system updates.
- Participate in daily stand-ups and team training sessions.
- Maintain a high standard of professional communication and customer service.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Strong desire to learn new technologies and systems quickly.
- Excellent problem-solving skills and attention to detail.
- Ability to explain complex technical concepts to non-technical users.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Reliable internet connection and home office setup (if remote hybrid).