Job Description
Join our dynamic team at InnovateTech Solutions as an Entry-Level IT Support Specialist! We're urgently hiring passionate individuals ready to kickstart their tech careers in Charlotte, NC. This is your chance to gain hands-on experience with cutting-edge technologies while supporting enterprise clients in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans. Immediate start available!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document IT incidents and resolutions using ServiceNow
- Collaborate with cross-functional teams on system implementations
- Assist with cybersecurity protocols and access management
- Deliver user training on new technologies
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional on-site visits
- Passion for continuous learning in emerging technologies