Job Description
Join our dynamic tech team as an Entry-Level IT Support Specialist in Indianapolis! We're urgently hiring motivated individuals ready to launch their career in technology. This role offers hands-on experience with cutting-edge systems while providing critical support to our growing client base. Enjoy competitive benefits, mentorship from industry experts, and a fast-paced environment where your contributions make an immediate impact. Don't miss this opportunity to grow with us!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage user accounts and permissions in Active Directory
- Document technical processes and maintain knowledge base articles
- Collaborate with senior engineers to resolve complex IT incidents
- Assist with network setup, security protocols, and system backups
- Deliver exceptional customer service with clear communication
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)
- Valid Indiana driver's license for occasional on-site visits