Job Description
Welcome to Apex Data Systems, where we are committed to fostering the next generation of IT talent. We are currently looking for motivated Entry Level IT Support Specialists to join our dynamic team in Chicago. If you have a passion for technology and a desire to learn without prior experience, this is the perfect opportunity for you to launch a rewarding career.
About the Role:
As an Entry Level IT Support Specialist, you will be the first point of contact for our internal employees, assisting with technical issues and maintaining our digital infrastructure. We provide comprehensive paid training to ensure you have the skills necessary to succeed.
Why Apply?
- $3,000 Sign-On Bonus upon successful completion of training.
- Competitive hourly wage with annual performance reviews.
- Clear career progression from Support Specialist to Senior Engineer.
- Modern office amenities and a collaborative culture.
Responsibilities
- Provide Tier 1 technical support via phone and email to internal staff regarding hardware and software issues.
- Assist in the deployment, configuration, and maintenance of desktop computers, laptops, and printers.
- Monitor network performance and perform routine system backups to ensure data integrity.
- Document all technical issues, resolutions, and procedures in our ticketing system.
- Collaborate with the IT team to troubleshoot network connectivity problems and resolve security alerts.
- Conduct basic hardware and software inventory audits as required.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Computer Science or IT preferred but not mandatory.
- Basic computer literacy (familiarity with Windows and Microsoft Office suite).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- Reliable internet connection and a dedicated workspace for training.
- Ability to work in a fast-paced environment and adapt to new technologies quickly.