Job Description
We are seeking a motivated and detail-oriented Entry Level IT Support Specialist to join our dynamic team in San Antonio, TX. This is an excellent opportunity for recent graduates or career changers looking to break into the technology sector.
As part of our technical support team, you will play a crucial role in ensuring our employees have the tools and resources they need to succeed. We offer comprehensive training and a clear path for professional growth.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Professional development and certification reimbursement.
- Modern, collaborative work environment.
- Immediate start available for the right candidate.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware, software, and network issues.
- Install, configure, and maintain desktop computers, laptops, printers, and peripherals.
- Respond to help desk tickets in a timely and professional manner.
- Assist in the management of IT inventory and software licensing.
- Collaborate with senior IT staff to implement new technology solutions.
- Document technical issues and resolutions in the knowledge base.
- Perform routine system updates and security patching.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Familiarity with Microsoft Office Suite and basic computer operations.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- Ability to lift and move IT equipment weighing up to 50 lbs.
- Willingness to learn and obtain industry-recognized IT certifications.
- Reliable transportation and a valid driver’s license.