Job Description
Are you looking to kickstart your career in Information Technology?
Horizon Tech Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Long Beach, CA. We pride ourselves on fostering a culture of growth, innovation, and employee development. If you are eager to learn, adaptable, and ready to take on new challenges, we want to meet you!
As a rapidly expanding tech firm, we offer comprehensive training programs for those new to the industry. This is a fantastic opportunity to work with cutting-edge technology while building a solid foundation for your future in IT.
Responsibilities
- Provide Tier 1 Technical Support: Assist employees with hardware and software troubleshooting, including desktops, laptops, printers, and network connectivity issues.
- System Installation & Configuration: Set up new workstations, install operating systems, and configure software applications according to company standards.
- Network Monitoring: Assist senior technicians in monitoring network performance and identifying potential security threats or bottlenecks.
- Asset Management: Maintain accurate inventory records of IT equipment and assist in the lifecycle management of hardware assets.
- User Training: Conduct training sessions and create documentation to help non-technical staff resolve common technical queries.
- Help Desk Support: Manage incoming support tickets via our ticketing system and ensure timely resolution of all issues.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- Technical Aptitude: Basic understanding of PC hardware components, operating systems (Windows 10/11), and peripherals.
- Problem-Solving: Strong analytical skills with the ability to diagnose and resolve technical problems efficiently.
- Communication: Excellent verbal and written communication skills, with the ability to explain complex concepts to non-technical users.
- Work Ethic: A self-starter attitude with a genuine passion for learning new technologies and troubleshooting.
- Reliability: Ability to work independently and as part of a collaborative team in a fast-paced environment.