Job Description
Are you ready to launch your career in technology? Apex Innovations is urgently hiring an Entry Level IT Support Specialist to join our elite Los Angeles team. We are looking for driven individuals who are eager to learn, solve problems, and grow within a direct hire capacity.
As a leader in the tech industry, we offer a comprehensive training program and a collaborative environment where your contributions matter. Don't miss this opportunity to join a company that invests in its people.
Responsibilities
- Provide Tier 1 technical support to employees via phone and ticketing systems to resolve hardware and software issues.
- Assist in network troubleshooting and maintain the integrity of the office LAN infrastructure.
- Deploy and configure new workstations, laptops, and mobile devices for incoming staff.
- Maintain inventory of IT assets, including tracking software licenses and hardware repairs.
- Collaborate with senior engineers to identify system bottlenecks and implement improvements.
- Document all technical procedures and user interactions to ensure knowledge base accuracy.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or related field; or equivalent combination of education and experience.
- Technical Skills: Basic understanding of Windows and macOS operating systems; familiarity with Microsoft Office Suite.
- Problem Solving: Strong analytical thinking with the ability to troubleshoot complex issues under pressure.
- Communication: Excellent verbal and written communication skills with a customer-service mindset.
- Soft Skills: High level of adaptability, attention to detail, and a willingness to learn new technologies quickly.
- Certifications: CompTIA A+ or Network+ certification is a plus but not required.