Job Description
Join our dynamic team at TechNash Solutions as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals to provide critical technical support to our growing client base in Nashville. This is your gateway to a thriving career in information technology with hands-on experience, mentorship, and rapid advancement opportunities. Don't miss this chance to launch your tech career in Music City!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document all support tickets and resolutions in CRM systems
- Collaborate with senior engineers on complex network infrastructure projects
- Conduct regular system audits and preventative maintenance checks
- Train end-users on new software implementations
- Assist with cybersecurity protocols and data backup procedures
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work flexible hours including occasional weekends
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional on-site visits