Job Description
Join our dynamic team in San Jose, CA for an immediate full-time IT Support Specialist position with a competitive sign-on bonus! We're seeking tech-savvy professionals to deliver exceptional service in a fast-paced environment. This role offers rapid onboarding and career growth opportunities. Sign-on bonus of $5,000 available for qualified candidates.
Responsibilities
- Provide tier-1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues efficiently via phone, email, and remote tools
- Manage asset inventory and software deployment across 150+ workstations
- Document incidents and maintain knowledge base articles
- Collaborate with vendors for hardware repairs and system upgrades
- Support cloud services (Microsoft 365, Azure) and security protocols
- Conduct user training on new technologies and best practices
Qualifications
- 3+ years of IT support experience in corporate environments
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and endpoint management
- Strong troubleshooting skills for hardware/software issues
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional on-call duties