Job Description
Join our growing team as an Entry Level IT Support Specialist in Richmond, VA! This direct hire position offers immediate start and comprehensive training for recent graduates. You'll provide critical technical support to our clients while advancing your career in a collaborative environment. Perfect opportunity to build foundational IT skills with industry-leading mentorship.
Responsibilities
- Provide desktop and network troubleshooting for internal and external clients
- Install, configure, and maintain hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex infrastructure projects
- Conduct user training on new technology implementations
- Monitor system performance and security protocols
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs for equipment installation
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license required for occasional client site visits