Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Austin! We're seeking motivated individuals ready to launch their tech careers with immediate full-time, direct hire opportunities. Enjoy competitive compensation, comprehensive benefits, and hands-on experience in a fast-paced environment. Apply today and start your journey with TechSolutions Inc.!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Assist with network setup, security protocols, and data backup procedures
- Create and maintain user accounts, permissions, and access controls
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Train employees on new technology implementations
Qualifications
- High school diploma or equivalent; technical certification preferred (A+, Network+)
- Basic knowledge of OS troubleshooting (Windows 10/11, macOS)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Excellent customer service and communication skills
- Ability to work independently and prioritize tasks
- Quick learner with problem-solving aptitude
- Valid driver's license and reliable transportation