Job Description
Launch your tech career with TechCorp Solutions! We're hiring enthusiastic entry-level IT Support Specialists for our Washington D.C. and Pennsylvania offices. Join our innovative team and receive a $5,000 sign-on bonus to kickstart your journey. This is your opportunity to grow in a dynamic environment with mentorship from industry experts. We offer competitive benefits, flexible work arrangements, and a commitment to your professional development. Apply now to become part of our mission to transform technology solutions!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist users with system installations, configurations, and troubleshooting
- Document incidents, resolutions, and asset inventory in IT service management tools
- Collaborate with senior engineers on complex system upgrades and projects
- Train users on cybersecurity best practices and company policies
- Monitor system performance and report anomalies
- Support office equipment setup and maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware and software issues methodically
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional site visits in Pennsylvania
- Passion for technology and continuous learning