Job Description
Join our dynamic team as an Entry Level IT Support Specialist and kickstart your tech career! We're urgently seeking motivated individuals with a passion for technology to provide exceptional user support in a fast-paced environment. This role offers hands-on experience with cutting-edge systems while fostering professional growth through mentorship and training. Why join us? Competitive benefits package, flexible work arrangements, and a culture that celebrates innovation and collaboration. Immediate start available!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist users with system installations, configurations, and troubleshooting
- Document incidents and resolutions using ITSM tools (ServiceNow/Jira)
- Collaborate with senior IT staff on system upgrades and maintenance
- Conduct user training sessions on new technologies and best practices
- Monitor system performance and report potential security threats
- Assist with onboarding new employees and equipment setup
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- CompTIA A+ certification preferred (not required)
- Valid driver's license may be required for site visits