Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! At TechFlow Solutions, we're committed to nurturing fresh talent and providing hands-on training in a fast-paced environment. You'll gain invaluable experience while supporting our clients' technical infrastructure and contributing to innovative projects. This direct hire opportunity offers competitive compensation, comprehensive benefits, and clear career growth paths within our expanding San Antonio operations.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document all IT procedures, incidents, and resolutions in ticketing systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior IT staff on system upgrades and maintenance
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and network fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and attention to detail
- Excellent verbal and written communication abilities
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly and adapt to changing priorities
- CompTIA A+ certification preferred but not required