Job Description
Join our dynamic tech team as an Entry-Level IT Support Specialist! We're urgently hiring passionate individuals in Portland, Ohio to provide exceptional technical assistance to our growing client base. No prior experience required – we'll train you! This is your golden ticket to launch a rewarding career in information technology with competitive benefits and career growth opportunities. Apply today and become part of our innovative solution-driven culture!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document all support tickets and resolutions in our CRM system
- Collaborate with senior technicians to resolve complex technical problems
- Assist with cybersecurity best practices implementation
- Train users on new technologies and system updates
- Monitor system performance and report potential vulnerabilities
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware and software
- Strong problem-solving and analytical skills
- Excellent verbal and written communication abilities
- Ability to work independently and in a team environment
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly
- Valid driver's license (for occasional site visits)