Job Description
Launch your tech career immediately with TechFlow Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our Austin team starting tomorrow. This is your golden opportunity to gain hands-on experience in a fast-paced environment while supporting cutting-edge infrastructure. No prior experience required – we provide comprehensive training to set you up for success. Join our innovative team and start making an impact from day one!
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and chat
- Assist with workstation setup, configuration, and troubleshooting
- Manage and maintain IT inventory systems
- Document technical procedures and knowledge base articles
- Collaborate with senior engineers on escalated issues
- Participate in IT security awareness initiatives
- Support office technology deployments
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn new technologies rapidly
- Valid driver's license (for occasional equipment pickups)