Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Houston, TX! We're offering a competitive $5,000 sign-on bonus to kickstart your tech career. You'll provide essential technical support to clients across Illinois and Houston, gaining hands-on experience in network administration and system troubleshooting. This role is perfect for recent graduates with a passion for technology and customer service.
Our company culture values innovation and growth, with comprehensive training programs and clear advancement paths. Enjoy flexible work arrangements and a collaborative environment where your contributions make a real impact. Apply today to become part of Houston's thriving tech scene!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for clients in Houston and Illinois
- Install and configure computer systems, networks, and peripherals
- Document support tickets and maintain accurate records in CRM systems
- Collaborate with senior technicians on complex technical escalations
- Conduct routine system maintenance and security updates
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking principles, and security protocols
- Excellent verbal and written communication skills
- Strong problem-solving abilities and customer service mindset
- Ability to work independently and manage multiple priorities
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license for occasional client site visits in Houston