Job Description
Are you ready to kickstart your career in the vibrant city of Nashville? Nashville Tech Innovations is urgently hiring Entry Level Customer Support Representatives to join our growing team. We are looking for motivated individuals who are eager to learn and excel in a fast-paced environment.
As a vital part of our support network, you will be the face of our brand, ensuring our clients receive the top-tier service they deserve. We offer a comprehensive training program and a clear pathway for advancement for those who demonstrate dedication.
Why Join Us?
- Competitive hourly pay starting at $18.00/hr
- Flexible scheduling options
- Health, dental, and vision insurance from day one
- Generous employee referral bonuses
- Career growth opportunities within the company
Don't miss this opportunity to build a future in a thriving industry. Apply today to become part of the Nashville team!
Responsibilities
- Provide exceptional customer service to clients via phone, email, and chat.
- Resolve product or service issues in a timely and professional manner.
- Assist in the onboarding and training of new team members.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with cross-functional teams to improve service protocols.
- Maintain a high level of product knowledge through continuous learning.
- Handle escalated customer inquiries with patience and empathy.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not mandatory.
- Strong written and verbal communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and a quiet workspace (for remote/hybrid roles).
- Proficiency in basic computer applications and typing speed of 35+ WPM.
- Must be authorized to work in the United States.