Job Description
We are seeking passionate and dedicated Entry Level Customer Support Specialists to join our growing team in Portland, Oregon. This is a fantastic opportunity for those looking to kickstart their career in a dynamic tech environment with no prior experience required.
At TechFlow Solutions, we value communication, empathy, and problem-solving skills above all else. You will be the friendly face of our brand, helping clients navigate our services and ensuring their satisfaction.
Why Join Us?
- Competitive pay: $18 - $25/hour.
- Flexible remote and hybrid work options.
- Comprehensive training program.
- Career growth opportunities.
Responsibilities
- Answer inbound customer inquiries via phone, email, and chat with a professional and friendly tone.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Accurately document customer interactions and feedback in our CRM system.
- Collaborate with the team to identify process improvements.
- Stay updated on product knowledge and service updates.
- Maintain a high level of professionalism during high-volume periods.
Qualifications
- High school diploma or GED required.
- Strong verbal and written communication skills.
- Basic computer proficiency (MS Office, email, browsers).
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection (for remote roles).
- Enthusiastic attitude and willingness to learn.