Job Description
Are you ready to launch your career with a purpose?
Apex Digital Solutions is urgently hiring Entry Level Customer Success Specialists to join our expanding team in Charlotte, North Carolina. We are looking for driven, ambitious individuals ready to learn and grow in a dynamic corporate environment.
Why Join Us?
We are offering a $2,500 Sign-On Bonus for all new hires who successfully complete their onboarding and training! This role offers full paid training, competitive benefits, and a clear path for advancement.
Key Responsibilities:
- Provide exceptional support to clients via phone, email, and live chat, ensuring high satisfaction rates.
- Process customer orders and maintain accurate, up-to-date records in our CRM database.
- Identify and assess customers' needs to achieve sales targets and cross-sell relevant services.
- Collaborate with cross-functional teams to resolve complex issues efficiently and effectively.
- Conduct training sessions for incoming team members to foster a culture of knowledge sharing.
- Monitor daily performance metrics and strive to exceed weekly and monthly KPIs.
- Update internal systems with real-time feedback and customer insights.
Qualifications:
- High school diploma or GED required; Associate’s or Bachelor’s degree in Business, Communications, or related field is a plus.
- Strong verbal and written communication skills with a professional tone.
- Basic computer proficiency and ability to type 40+ WPM.
- Ability to work independently as well as part of a collaborative team.
- Problem-solving mindset with a focus on customer retention and satisfaction.
- Reliable internet connection and a quiet workspace for remote/hybrid work.
Apply today to secure your spot with a team that values your growth and rewards your success!
Responsibilities
- Assist customers with inquiries via phone, email, and live chat.
- Process orders and maintain accurate customer records in CRM systems.
- Identify customer needs and recommend appropriate solutions.
- Collaborate with the sales and support teams to resolve issues efficiently.
- Conduct training sessions for new team members.
- Meet and exceed daily and weekly performance targets.
- Update the company database with real-time customer feedback.
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work in a fast-paced, team-oriented environment.
- Problem-solving mindset with a focus on customer satisfaction.
- Reliable internet connection and a quiet workspace for remote/hybrid work.