Job Description
Are you looking for a rewarding career in the tech industry? We are currently hiring Entry Level Customer Success Specialists in Denver, CO and expanding to North Carolina. This is a Direct Hire opportunity designed for ambitious individuals ready to launch their professional journey.
At Apex Digital Solutions, we believe in nurturing talent. You do not need prior technical experience; we provide comprehensive training to equip you with the skills necessary to excel. Join our dynamic team and be part of a company that values growth, innovation, and customer satisfaction.
Why Apply?
- Immediate Start: Join us quickly and hit the ground running.
- Direct Hire: No contracts, just a long-term career path.
- Competitive Pay: Earn $45k - $55k annually with performance bonuses.
- Benefits: Full medical, dental, and vision coverage.
Responsibilities
- Act as the primary point of contact for incoming customer inquiries via phone, email, and chat.
- Provide technical support and troubleshooting guidance for our software products.
- Onboard new clients and ensure they understand our service offerings.
- Document customer feedback and log issues into the CRM system.
- Collaborate with the technical team to resolve complex service tickets.
- Maintain a high level of customer satisfaction and retention.
Qualifications
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing speed of 40+ WPM.
- A positive attitude and a desire to learn.
- Reliable internet connection and a dedicated workspace (for remote options).
- Ability to work flexible hours, including evenings and weekends.