Job Description
Join our dynamic team at Nashville Solutions Group as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals in Nashville, TN, to deliver exceptional customer experiences and drive our growth. This is your opportunity to launch a rewarding career with competitive benefits, paid training, and clear advancement paths.
As a key member of our support team, you'll engage with clients across Tennessee and Pennsylvania, resolving inquiries with professionalism and enthusiasm. We value fresh perspectives and offer a collaborative environment where your skills will flourish. Don't miss this urgent opening – apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed daily performance metrics for quality and speed
- Identify upsell opportunities and promote company offerings
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Reliable internet access for remote work options
- Must be authorized to work in the United States