Job Description
Join our dynamic team at Apex Solutions Group as an Entry-Level Customer Service Specialist and kickstart your career tomorrow! We're urgently hiring passionate individuals to deliver exceptional client experiences in our Atlanta headquarters. This is your chance to grow with a rapidly expanding tech firm offering comprehensive training and rapid advancement opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve technical issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with technical teams to escalate complex problems
- Meet daily KPIs for response time and resolution rate
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service or support experience
- Proficiency with Microsoft Office Suite and CRM tools
- Excellent verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Quick learner with strong problem-solving aptitude
- Valid US work authorization required