Job Description
Join our dynamic team immediately! Global Solutions Inc. is urgently seeking a motivated Customer Service Representative to join our New York office. This is a rare opportunity to start your career with a leading provider in the tech support industry. We offer competitive compensation, comprehensive benefits, and a collaborative work environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and provide clear guidance to clients
- Document all interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Meet key performance metrics including response time and resolution rate
- Contribute to process improvements for customer satisfaction
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 1 year customer service experience
- Proficient in Microsoft Office and CRM software
- Excellent verbal and written communication skills
- Ability to work flexible hours including weekends
- Strong problem-solving abilities and emotional intelligence
- Must be authorized to work in the United States immediately