Job Description
Join our dynamic team in Philadelphia as an Entry-Level Customer Service Representative! We're urgently seeking motivated individuals to deliver exceptional customer experiences while launching their careers. Enjoy competitive pay, comprehensive benefits, and rapid growth opportunities in a supportive environment. No experience necessary – we provide full training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve issues using CRM systems and company protocols
- Document interactions and maintain accurate records
- Collaborate with cross-functional teams to ensure seamless service
- Meet performance metrics for response time and satisfaction
- Identify upsell opportunities and contribute to revenue goals
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Proficiency with basic computer applications
- Ability to thrive in fast-paced environments
- Positive attitude and eagerness to learn
- Flexibility for occasional evening/weekend shifts