Job Description
Immediate Hire Opportunity! Join our dynamic team in Jacksonville, FL as an Entry-Level Customer Service Specialist. No experience required – we provide comprehensive training! This is your chance to launch your career in a fast-paced, supportive environment where your growth is our priority.
At Nexus Solutions Group, we're committed to empowering new talent. You'll gain invaluable skills in client communication, problem-solving, and digital tools while making a real impact. Our Jacksonville office offers modern amenities and a collaborative culture designed for success.
Why Apply Today? • Competitive pay starting at $18/hour • Full-time benefits package • Paid training program • Clear career advancement path • Immediate start date available
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product concerns using our knowledge base system
- Document interactions accurately in CRM software and maintain detailed records
- Collaborate with technical teams to escalate complex issues efficiently
- Contribute to process improvement initiatives to enhance customer satisfaction
- Meet daily performance metrics including response time and resolution rates
- Participate in weekly training sessions to stay updated on products and policies
Qualifications
- High school diploma or equivalent (college students welcome to apply)
- Basic computer proficiency with ability to learn new software quickly
- Strong verbal communication skills and active listening abilities
- Customer-focused mindset with patience and problem-solving aptitude
- Ability to multitask in a fast-paced environment
- Reliable transportation to our Jacksonville office
- Positive attitude and willingness to learn new skills
- Eligible to work in the United States