Job Description
Join our dynamic team at Innovate Solutions Group as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals in Jacksonville, FL to deliver exceptional client experiences. This is your gateway to a rewarding career in customer relations with comprehensive training and growth opportunities. Enjoy competitive benefits, a supportive work environment, and the chance to develop skills that will propel your professional journey forward. Apply now to become part of our success story!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Resolve customer issues efficiently by coordinating with internal departments
- Update and maintain customer records in CRM systems
- Process orders, returns, and exchanges according to company policies
- Identify opportunities to upsell products and services
- Collaborate with team members to improve service quality
- Document interactions and report trends to management
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Valid US work authorization
- Basic typing speed of 30+ WPM