Job Description
Join ProConnect Solutions as an Entry-Level Customer Service Specialist and launch your career in Jacksonville's thriving tech sector! We're seeking motivated individuals with exceptional communication skills to deliver outstanding client experiences. This immediate hire opportunity offers comprehensive training, career advancement pathways, and a supportive team environment. Enjoy competitive benefits, flexible scheduling options, and the chance to make a real impact on our growing client base. Apply today and start your journey with a company that invests in talent!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and provide clear solutions to client problems
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to escalate complex issues efficiently
- Meet daily performance metrics including response time and resolution targets
- Identify opportunities for process improvements and contribute to team success
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or support experience
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment with shifting priorities
- Valid U.S. work authorization and reliable transportation