Job Description
Urgent Opportunity: Join Our Detroit Team Today!
Detroit Tech Solutions is rapidly expanding and seeking motivated entry-level professionals to launch their careers in customer service. We offer comprehensive training, growth opportunities, and a supportive environment in the heart of downtown Detroit. Perfect for recent graduates or career changers looking to build foundational skills in a dynamic tech environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product problems
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required (college degree preferred)
- 0-2 years of customer service or support experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and basic tech tools
- Ability to work flexible hours including evenings/weekends
- Valid Michigan driver's license (for occasional client visits)
- Positive attitude and willingness to learn quickly