Job Description
Welcome to Apex Solutions LLC. We are currently experiencing high demand and are urgently looking for a dedicated Client Support Specialist to join our team in Jacksonville, FL.
This is a Direct Hire position offering the stability of a permanent role with the flexibility of part-time hours. If you are a proactive professional looking for immediate opportunities in the Sunshine State, this is your chance to advance your career with a forward-thinking company.
Why Join Us?
- Competitive hourly wage ($15 - $20/hour)
- Direct hire status with benefits eligibility
- Flexible schedule to suit your lifestyle
- Opportunity for professional growth within a dynamic team
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve complex customer issues by collaborating effectively with the internal support team and management.
- Update client records and maintain accurate databases using Salesforce or similar CRM tools.
- Conduct product training sessions for new clients to ensure maximum satisfaction and retention.
- Identify and document opportunities to upsell services and improve overall customer experience.
- Document all customer interactions and escalate critical issues to the senior management team immediately.
- Assist in the onboarding process of new remote team members.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Business or related field preferred.
- Minimum of 1-2 years of experience in customer service, support, or a related administrative role.
- Strong verbal and written communication skills in English; bilingual skills are a plus.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic data entry skills.
- Ability to work flexible hours, including evenings and weekends as business needs require.
- Reliable high-speed internet connection and a quiet, professional home office environment.
- Proactive problem-solving attitude and ability to work independently.