Job Description
Start your career tomorrow with no experience required! Advance Solutions Group is hiring motivated individuals for our entry-level customer service positions in Fresno, CA. We provide comprehensive training and a supportive environment where you can grow professionally while making a difference in our clients' experiences.
As a Customer Service Representative, you'll be the face of our company, handling inquiries with professionalism and empathy. This role offers rapid advancement opportunities for high performers and includes benefits like health insurance, paid time off, and a 401(k) match.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with accuracy and courtesy
- Process orders, returns, and service requests in our CRM system
- Collaborate with team members to resolve complex customer issues
- Maintain detailed records of all customer interactions
- Meet daily performance metrics including response times and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- No prior experience required – we train all new hires
- High school diploma or equivalent (GED accepted)
- Strong communication skills and positive attitude
- Basic computer proficiency with ability to learn new software quickly
- Reliable internet connection for remote work options
- Availability to work flexible shifts including weekends
- Passion for helping others and problem-solving