Job Description
Join our dynamic team at Frontier Solutions Group as an Entry Level Customer Service Representative! We're seeking motivated individuals to deliver exceptional customer experiences while launching their careers in a supportive environment. Enjoy comprehensive benefits, professional development opportunities, and a collaborative culture that values your growth. This direct hire position offers stability and advancement potential within our rapidly expanding organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining service level agreements
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to resolve complex problems
- Identify opportunities to improve customer experience processes
- Participate in ongoing training to enhance product knowledge
- Meet performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 0-2 years of customer service or related experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask and prioritize in a fast-paced environment
- Problem-solving mindset with attention to detail
- Positive attitude and willingness to learn new technologies
- Must pass background check and drug screening