Job Description
Join our dynamic team at Baltimore City Solutions Inc. as we rapidly expand our operations across Maryland and Pennsylvania! We're urgently seeking motivated Entry Level Customer Service Representatives to deliver exceptional client experiences. This is your golden ticket to launch a rewarding career in customer relations with full training provided. Enjoy competitive benefits, growth opportunities, and a supportive work environment in Baltimore's thriving harbor district.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and service requests using CRM systems
- Collaborate with sales and support teams to resolve complex issues
- Maintain detailed customer interaction records in Salesforce
- Identify upsell opportunities during client interactions
- Participate in ongoing product knowledge training sessions
- Support cross-functional projects in Baltimore and PA offices
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or retail experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite
- Ability to thrive in fast-paced environments
- Basic knowledge of CRM platforms (training provided)
- Valid work authorization in the United States
- Reliable transportation to downtown Baltimore office