Job Description
Join PhillyConnect Solutions as an Entry-Level Customer Service Representative and kickstart your career in Philadelphia's thriving business district! No prior experience required—we provide comprehensive training to help you succeed. Enjoy competitive pay, growth opportunities, and a supportive team environment. Perfect for recent graduates or career changers looking to build professional skills.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve basic customer issues using our proprietary support system
- Document interactions accurately in CRM software
- Collaborate with team members to improve service quality
- Participate in weekly training sessions to enhance product knowledge
- Maintain positive customer satisfaction metrics
Qualifications
- No prior experience necessary—training provided
- High school diploma or equivalent required
- Strong verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude and eagerness to learn
- Must be authorized to work in the United States