Job Description
Join our dynamic Las Vegas team immediately! We're seeking energetic Customer Service Specialists to deliver exceptional experiences for our tech clients. This urgent opening offers immediate start date with comprehensive training and competitive compensation. Enjoy flexible scheduling, performance bonuses, and career growth in one of America's fastest-growing tech hubs.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95%+ satisfaction rate
- Process orders, returns, and technical troubleshooting using CRM systems
- Collaborate with technical teams to resolve complex escalations
- Maintain detailed customer records in Salesforce and Zendesk
- Identify upsell opportunities to enhance client relationships
- Participate in daily team huddles and monthly performance reviews
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or retail
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to type 40+ WPM with 98% accuracy
- Flexible availability including evenings/weekends
- Passion for problem-solving and client advocacy