Job Description
We are currently hiring immediately for Customer Service Representatives in Phoenix, AZ. If you are looking for a stable career with growth potential and no prior experience is required, this is the perfect opportunity for you.
Our team is expanding rapidly, and we need driven individuals to join us in delivering exceptional support to our clients. We offer comprehensive training, a supportive environment where your hard work is recognized, and excellent benefits.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a focus on first-contact resolution.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Maintain and update customer records in the CRM database.
- Collaborate with team leads to improve service standards and resolve operational issues.
- Identify customer needs and provide appropriate solutions.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent (GED).
- Ability to work full-time, including weekends and holidays.
- Basic computer literacy and typing skills (30+ WPM).
- Strong interpersonal and communication skills.
- Reliable transportation is required.
- Must be authorized to work in the United States.