Job Description
We are seeking a motivated and friendly Customer Service Representative to join our dynamic team in Jacksonville, FL. This is a direct hire position offering immediate start availability for candidates who are eager to launch their career with a stable company. We value reliability and attitude over prior experience, providing comprehensive training to help you succeed.
As part of our growing customer support team, you will play a crucial role in ensuring our clients receive the highest level of service. If you are looking for a long-term opportunity with a competitive salary and a supportive work environment, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Maintain accurate records of all customer interactions in our CRM database.
- Resolve customer complaints and issues to ensure high customer satisfaction rates.
- Collaborate with warehouse and logistics teams to resolve shipping and delivery issues.
- Assist in training new team members and share best practices.
- Meet daily and weekly performance metrics regarding call handling and resolution times.
Qualifications
- High school diploma or GED is required.
- No prior customer service experience is necessary; we provide on-the-job training.
- Strong verbal and written communication skills.
- Basic computer proficiency (typing and navigating web browsers).
- Ability to work in a fast-paced, high-volume environment while maintaining a positive attitude.
- Reliable transportation and punctuality are essential for this role.
- Enthusiastic willingness to learn and grow within the company.