Job Description
Join our dynamic team in the heart of Orlando! We are currently looking for a motivated Customer Service Representative to join our direct hire staff. This is an excellent opportunity for individuals looking to start a rewarding career in customer support with no prior experience necessary.
We pride ourselves on our company culture and are committed to providing top-tier service to our clients. If you have a strong work ethic and a desire to learn, we will provide the training you need to succeed.
Why Join Us?
- Direct Hire Position: No temporary agencies or contract-to-hire, just a real career path.
- Comprehensive Training: We invest in our employees' growth.
- Great Benefits: Medical, dental, and vision coverage.
Responsibilities
- Handle Inquiries: Professionally respond to incoming customer calls, emails, and live chats.
- Problem Solving: Identify customer needs and resolve issues efficiently and accurately.
- Record Keeping: Maintain detailed and accurate customer records in our internal database.
- Product Information: Communicate product features and services to customers with confidence.
- Order Processing: Assist customers with placing orders and processing returns.
- Team Collaboration: Work closely with the support team to improve service standards.
Qualifications
- Education: High school diploma or GED required.
- Experience: No prior experience required. We value attitude over experience.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Basic computer literacy and ability to type at least 35 WPM.
- Reliability: Punctual and able to work full-time hours (9:00 AM - 6:00 PM).
- Attitude: Professional demeanor with a friendly and helpful personality.